Privacy policy

This Privacy Policy explains how LAGPA ("we", "us", or "our") collects, uses, and shares personal information in connection with lagpaearthy.com (the "Website"), including when you browse our Website, purchase products, create an account, or contact us.

The operator responsible for this Website is identified in the company information provided in our Terms of Service.

1. Privacy Coverage

This Policy applies to personal information processed in connection with our Website and related customer services. Personal information means information that identifies you or can reasonably be linked to you, such as your name, email address, shipping address, or phone number.

This Policy does not apply to third-party websites or services that have their own privacy policies. Please review their policies when using those websites or services.

2. Personal Information We Collect

Depending on how you interact with our Website and the features you use, we may collect the following categories of information:

Contact information: Your name, email address, phone number, billing address, and shipping address.
Account information: Information you provide when creating or managing an account, including your email address, login credentials, and account preferences.
Order and transaction information: Products purchased, order details, payment status, delivery information, and return or refund requests.
Customer communications: Information you provide when contacting us, such as questions, feedback, and correspondence relating to your orders.
Device and usage information: Information such as your IP address, browser type, device type, pages visited, and interactions with our Website.
Preferences: Marketing preferences and cookie choices, where these features are available.

Payment information is processed through the payment providers available at checkout. The information received by us and by those providers depends on the payment method and checkout integration used. Please review the relevant provider's privacy policy for details. Do not send passwords or full payment card details to our customer service team.

3. How We Collect Information

We collect information directly from you when you place an order, create an account, contact us, or otherwise submit information through our Website. Some device and usage information may also be collected automatically through cookies and similar technologies.

We may receive information from service providers involved in operating our store, processing payments, or delivering orders, where necessary for those services.

If third-party sign-in is enabled on lagpaearthy.com and you choose to use it, we may receive information such as your name, email address, and profile picture from the relevant provider, depending on your permissions and that provider's privacy settings.

4. How We Use Personal Information

We use personal information, as applicable, to:

Process orders, payments, deliveries, returns, and refunds.
Create and manage customer accounts.
Provide customer support and respond to inquiries.
Send order confirmations, shipping updates, and other service-related notices.
Maintain, secure, troubleshoot, and improve our Website.
Detect and prevent fraud, unauthorized activity, and misuse of our services.
Understand Website usage and improve the shopping experience.
Send marketing communications or provide personalized advertising, where these activities are carried out and permitted by applicable law, subject to any required consent.
Comply with legal obligations and establish, exercise, or defend legal claims.

You can unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us. Unsubscribing from marketing does not prevent us from sending necessary communications about your orders or account.

5. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing, we rely on the basis appropriate to the activity. This may include performing a contract with you, complying with legal obligations, pursuing legitimate interests such as securing and improving our services where those interests are not overridden by your rights, or obtaining your consent where required.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. How We Share Personal Information

We may share relevant personal information with service providers that support our business, including:

E-commerce platform and hosting providers.
Payment processors and transaction security providers.
Shipping carriers and fulfillment partners.
Customer support and communications providers.
Analytics and advertising providers, where used and legally permitted.
Professional advisers, where necessary.

We may also disclose information where required by law, in response to lawful requests, or where necessary to protect rights, safety, and security. Information may be transferred as part of a business transaction, such as a merger or acquisition, subject to applicable legal requirements.

7. Cookies and Tracking Technologies

Cookies are small files stored on your device. Similar technologies, including local storage and session storage, may also be used to support Website functionality and remember information about your visit.

Depending on the tools and features enabled on our Website, these technologies may serve the following purposes:

Strictly necessary: Supporting security, account access, shopping carts, checkout, and the storage of privacy preferences.
Functional: Remembering preferences such as language or region.
Analytics: Helping us understand Website usage and improve performance.
Advertising: Measuring campaigns and delivering relevant advertisements, where advertising tools are used.

Where required by applicable law, non-essential cookies and similar technologies require your consent before use. If a cookie preference tool is available on our Website, you can use it to manage your choices. You can also block or delete cookies through your browser settings. Blocking certain technologies may affect Website functionality.

The duration of cookies and browser storage depends on their purpose and configuration. Some expire at the end of a session, while others remain until they expire or are deleted. Browser storage may remain until cleared or removed by the Website.

8. International Data Transfers

Our service providers may process personal information in countries other than your country of residence. Where such transfers occur, we will apply the safeguards required by applicable data protection law. You may contact us for information about relevant transfer safeguards.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining required transaction records, meeting legal obligations, resolving disputes, and enforcing agreements.

Retention periods depend on the type of information, the purpose for which it is used, and applicable legal requirements. When information is no longer needed, it will be deleted or anonymized, as appropriate.

10. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no internet transmission or electronic storage method is completely secure.

Please keep your account credentials confidential and contact us if you suspect unauthorized activity involving your account.

11. Your Privacy Rights and Data Deletion

Depending on your location and applicable law, you may have rights to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of processing or object to certain processing.
Request a portable copy of information, where applicable.
Withdraw consent where processing is based on consent.
Opt out of certain advertising activities or a sale or sharing of personal information, where these activities occur and applicable law provides such rights.
Submit a complaint to the relevant data protection authority.

To submit a privacy or deletion request, please email hello@lagpaearthy.com. We may need to verify your identity before processing your request. Please do not include passwords or full payment card details.

These rights may be subject to legal conditions and exceptions. For example, certain transaction information may need to be retained to comply with legal obligations or resolve disputes.

12. Children's Privacy

Our Website is intended for a general audience and is not directed to children. If you believe that a child has provided personal information to us in circumstances requiring parental consent, please contact us so that we can assess and address the matter.

13. Third-Party Links

Our Website may contain links to third-party websites or services. Their collection and use of personal information are governed by their own policies. Please review those policies before providing information to them.

14. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in the operation of lagpaearthy.com, our privacy practices, or applicable legal requirements. The current version will be available on this page.

Where required by applicable law, we will notify you of significant changes by email, using the email address associated with your lagpaearthy.com account, or by displaying a prominent notice on our Website.

15. Contact Us

For questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact us:

Brand: LAGPA
Website: lagpaearthy.com
Email: hello@lagpaearthy.com
Contact page: Contact Us